Buyer Policy

Fan Art Emporium is a marketplace where you can purchase unique fan art from sellers around the world. Please read on to find out more about what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on Fan Art Emporium, you’re agreeing to this policy and our Terms of Use.

1. Understanding Fan Art Emporium’s Limitations as a Marketplace
2. Communicating with Other Fan Art Emporium Members
3. Purchasing an Item on Fan Art Emporium
4. Leaving a Review of an Item
5. Creating and Uploading Content

1. Understanding Fan Art Emporium’s Limitations as a Marketplace

Fan Art Emporium provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that Fan Art Emporium is not a part of that transaction. By shopping on Fan Art Emporium, you understand that:

1. You are not buying directly from Fan Art Emporium, but from one of the many talented sellers on Fan Art Emporium;
2. Fan Art Emporium does not pre-screen items sold on Fan Art Emporium and therefore does not guarantee or endorse any items sold on Fan Art Emporium or any content posted by sellers (such as photographs or language used in listings or shop policies);
3. Each seller on Fan Art Emporium has their own processing times, shipping methods, and shop policies; and
4. You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of Fan Art Emporium’s policies. Flagging is confidential.

2. Communicating with Other Fan Art Emporium Members

Messages

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Fan Art Emporium. Examples of interference include:

1. Contacting another member to warn them away from a particular member, shop, or item;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a seller for the sole purpose of leaving a negative review;
4. Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”

Harassment and Discrimination

Any use of messages to harass other members is strictly prohibited. Similarly, messages may not be used to support or glorify hatred. If you receive a message that violates this policy, please let us know right away.

3. Purchasing an Item on Fan Art Emporium

When you buy from a shop on Fan Art Emporium, you’re directly supporting an artist, each with its unique listings, policies, and processing times. By making a purchase from a seller on Fan Art Emporium, you agree that you have:

1. Read the item description and shop policies before making a purchase;
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate shipping information to the seller.

When purchasing from sellers using Fan Art Emporium Payments, buyers may authorize a payment with any major credit or debit card accepted by Fan Art Emporium, with Fan Art Emporium Gift Cards, Fan Art Emporium Credits and Fan Art Emporium Coupons (subject to applicable limitations.), by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, or through Klarna (where available).

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents. Payment methods made available by Klarna are third-party services provided by Klarna Inc. to buyers and are subject to Klarna’s Terms and Conditions and Privacy Notice.

When purchasing from sellers who use PayPal only, buyers may pay through PayPal only. Fan Art Emporium may share your personal or transactional information with those third-party service providers for purposes related to payments processing. ​​The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Fan Art Emporium reserves the right to contact you directly and to seek payment.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Fan Art Emporium checkout system. 

It is prohibited to share contact information for the purposes of evading the checkout system on Fan Art Emporium. If you need to discuss the details of your order with your seller, please keep your communication on the Fan Art Emporium platform.

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a video or photograph of your purchase

By leaving a review, video, or photograph, you acknowledge that your content may not violate our rules for Creating and Uploading Content, in addition to the following:

1. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
2. Be about things outside the seller’s control, such as a shipping carrier, Fan Art Emporium, or a third party;
3. Include shilling or otherwise falsely inflate a shop’s review score; or
4. Undermine the integrity of the reviews system.

By uploading a video or photograph to one of Fan Art Emporium’s websites or Fan Art Emporium’s mobile app, you warrant that:

1. You own the content or you have the rights or permission to use the content; and
2. You understand that, as stated in Fan Art Emporium’s Terms of Use, Fan Art Emporium has license to use any content you provide to Fan Art Emporium.

Sellers may also respond to reviews. Sellers’ responses to reviews must also comply with this policy. Sellers may report reviews that violate our Terms of Use.

We reserve the right to remove reviews, videos, or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Fan Art Emporium, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

1. Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
2. Contains threats, harassment, extortion, or violates our rules about interference;
3. Violates someone else’s intellectual property rights;
4. Is false, deceptive, or misleading;
5. Contains unsolicited advertising or promotions, requests for donations, or spam;
6. Contains private information, whether it is your own, or someone else’s;
7. Encourages or facilitates a transaction that evades the Fan Art Emporium checkout process;
8. Contains prohibited medical drug claims;
9. Violates any of the rules described in our Prohibited Items Policy.