Seller Policy

1. Fan Art Emporium is a marketplace where you can sell your fan art directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Fan Art Emporium. Please read on to find out what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an Fan Art Emporium shop, you’re agreeing to this policy and our Terms of Use

1. Selling Basics
   a. What can be sold on Fan Art Emporium
   b. What can’t be sold on Fan Art Emporium
   c. Managing your Fan Art Emporium shop
   d. Seller Standards
   e. Selling Fees
2. Being a Member of the Fan Art Emporium Community
   a. Creating and Uploading Content
   b. Privacy and Protecting Personal Information
   c. Communication Standards
   d. Messages
   e. Forums/Teams
   f. Communicating Cancellations
3. Feedback, Cases, and Your Success
   a. Reviews
   b. Fan Art Emporium’s Case System
   c. Your Seller Account and Fan Art Emporium’s Terms
   d. Fan Art Emporium’s Purchase Protection Program for Sellers

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Fan Art Emporium.

1. What can be sold on Fan Art Emporium

Fan Art Emporium is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Fan Art Emporium must be fan art.

If you sell items, you agree that:

1. All items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
2. You accurately describe every person involved in the making of an item in your shop.
3. You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites.

 

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

1. All listings are available for purchase at a set price.
2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples. 

       

      2.What Can’t be Sold on Fan Art Emporium

Even if they otherwise meet our marketplace criteria, prohibited items and items that violate our intellectual property policies are not allowed to be sold on Fan Art Emporium. All listings must offer an item for sale (which includes digitally delivered items). You may not create an Fan Art Emporium listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Reselling is not allowed in the handmade category on Fan Art Emporium. Reselling refers to listing an item when you were not involved in designing or making that item.

Keep in mind that members or, in some cases third parties, may flag listings that appear to violate our policies for Fan Art Emporium‘s review. Fan Art Emporium may remove any listings that violate our policies. Note that listing fees are non-refundable. Fan Art Emporium may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Fan Art Emporium statement. You can find more information in our Fees & Payments Policy.

1. Managing your Fan Art Emporium Shop

Your shop represents you and your business to the Fan Art Emporium community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Fan Art Emporium, you agree that you will:

1. Provide honest, accurate information to Fan Art Emporium.
2. Honor your Shop Policies.
3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Fan Art Emporium’s policies.
4. Accurately represent your items in listings and listing photos.
5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Fan Art Emporium.
6. Not engage in fee avoidance.
7. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Fan Art Emporium’s policies.
8. Not coordinate pricing with other sellers.

1. Seller Standards  – By listing a product for sale on Fan Art Emporium you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Fan Art Emporium assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Fan Art Emporium may reach out to you if your shop fails to meet Fan Art Emporium’s Seller Service Level Standards. 

By selling on Fan Art Emporium, you agree to:

1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. 
2. Respond to Messages in a timely manner.
3. Honor the commitments you make in your shop policies.
4. Resolve disagreements or order issues directly with the buyer. 
5. If you are unable to complete an order, you must notify the buyer and cancel the order. 

1. Selling Fees

Sellers may be charged for using some of Fan Art Emporium’s services. There are fees associated with listing, selling, advertising, and certain other Fan Art Emporium products and features. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the Fan Art Emporium Community

At Fan Art Emporium, everyone is expected to treat fellow members of the Fan Art Emporium community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

1. Creating and Uploading Content

As a member of Fan Art Emporium, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Contains hateful or derogatory language or imagery;
2. Contains threats, harassment, extortion, or violates our rules about interference;
3. Violates someone else’s intellectual property rights;
4. Is false, deceptive, or misleading;
5. Contains unsolicited advertising or promotions, requests for donations, or spam;
6. Contains private information, whether it is your own, or someone else’s;
7. Encourages or facilitates a transaction that evades the Fan Art Emporium checkout process;
8. Contains prohibited medical drug claims;
9. Violates any of the rules described in our Prohibited Items Policy.

1. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Fan Art Emporium user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Fan Art Emporium users with whom you interact. Your privacy policy must be compatible with this policy and Fan Art Emporium’s Terms of Use, and Fan Art Emporium’s Privacy Policy.

In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Fan Art Emporium-related communications or for Fan Art Emporium-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Fan Art Emporium policies and laws, you may not add any Fan Art Emporium member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Fan Art Emporium and you are found to be joint data controllers of personal information, and if Fan Art Emporium is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Fan Art Emporium (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorney fees) in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

1. Communication Standards
2. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

European Union Right of Withdrawal Buyers in the European Union (EU), and in parallel buyers in the UK, may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state or in the UK. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state or in the UK. 

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops, such as the digital items policy.

3. Feedback, Cases and Your Success

1. Reviews

Reviews are a great way for you to build a reputation on Fan Art Emporium. Buyers can leave a review, including a one to five star rating and a photograph or video of their purchase, within 100 days after the latter date of their item’s estimated delivery date. On the rare occasion you receive an unfavorable review, you can reach out to the buyer or leave a response.

In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:

1. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
2. Be about things outside the seller’s control, such as a shipping carrier, Fan Art Emporium or a third party;
3. Include shilling or otherwise falsely inflate a shop’s review score; or
4. Undermine the integrity of the Reviews system.

1. Your Seller Account and Fan Art Emporium’s Terms

In order to keep Fan Art Emporium safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Fan Art Emporium may take actions such as limiting visibility of your account, placing restrictions or reserves on your payments account, or suspending your Fan Art Emporium account, in accordance with our Terms of Use, including this Policy and our Fan Art Emporium Payments Policy. When appropriate and permitted by law, Fan Art Emporium will communicate information to the affected seller about the issue.

If Fan Art Emporium has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts Fan Art Emporium determines is related to your account) and your access to the Services. Generally, Fan Art Emporium will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.